WGS pre-owned Terms of Service.
Please refer to this document on rules and guidelines when selling your models to Waroffice Games Supplies
How to list your models
Send us the list of items and images to [email protected]
This list must include the item name, number of items and condition.
Do not send a list off an army builder.
Do not send a list of squads, send a number of individual models.
Broken models, spare pieces (arms, weapons, heads etc will not be taken into account for final price)
Example
AELDARI: HARLEQUIN TROUPE x 9 – Painted to table top standard
This would be 9 models not 9 squads, they come as a box of 6. this stops any
errors when calculating the price on odd size units and spare models you may have.
errors when calculating the price on odd size units and spare models you may have.
Items of high value or quality
If your item is considered to be worth more due to condition, paint or
rarity we will ask that you post the item to use before payment is made
so the item can be verified.
rarity we will ask that you post the item to use before payment is made
so the item can be verified.
Payment
We pay in advance with PayPal for UK customers via Goods & Services,
we can use bank transfer on delivery of the items if required.
we can use bank transfer on delivery of the items if required.
We can also pay cash if you are instore.
If you would like payment via PayPal,
please provide your email address that is connected to an active PayPal account.
If you would like to be paid via a bank transfer you will need to post the
items to us and be in receipt of the items before payment is made.
items to us and be in receipt of the items before payment is made.
Receipt of items
Once we receive the items, we will check the contents for any damaged and
missing items, and to clarify that what was declared in the list is present.
missing items, and to clarify that what was declared in the list is present.
If any items are found to be counterfeit or miss represented(3d prints) we will contact
PayPal for a refund of the items or send new quote for a bank transfer,
Reflecting these items in that quote
PayPal for a refund of the items or send new quote for a bank transfer,
Reflecting these items in that quote
These items will be returned at your own personal cost.
Posting items and getting items to WGS
We expect items to be well packaged in a suitable container with packing material suitable to protect the items posted.
If you are sending models please do not individually wrap and tape models
as this makes it harder to unpack, this actually causes more damage.
as this makes it harder to unpack, this actually causes more damage.
Ideally pack them in a strong box with layers of packing material loosely around the models.
You may also bring your items to WGS instead of posting them but this is a
service that is by appointment only so please contact the store prior to
making your journey otherwise, your models will be dealt with at the
stores and staffs earliest opportunity which may not be the same day.
service that is by appointment only so please contact the store prior to
making your journey otherwise, your models will be dealt with at the
stores and staffs earliest opportunity which may not be the same day.
Returns
we accept returns on items that are posted back to us at the buyers
expense, we will refund the items once they have been checked and any
damage or missing items noted. the refund amount will depend on the
expense, we will refund the items once they have been checked and any
damage or missing items noted. the refund amount will depend on the
items being returned in the condition, they were sold in.
For any further questions you may have please don’t hesitate to contact us at [email protected] where we will be happy to assist you and answer any questions you may have to the best of our abilities.